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2nd LINE SUPPORT JOB – £25-£30k – HEREFORD

Barclay Anderson IT Recruitment2nd LINE SUPPORT JOB – £25-£30k – HEREFORD

Mar

19

March 19 , 2019 |

2nd LINE SUPPORT JOB – £25-£30k – HEREFORD

You will resolve requests, incidents, problems and major incidents assigned to the Service Delivery team within service level agreements. You will action tickets and co-ordinate appropriate and timely responses, including channeling requests to other resolver teams and third parties. You will interact with Team Leaders/Managers to plan, schedule and monitor work activities and provide detailed documentation and guidance on effective use of systems and products

You will have previous customer support experience working as a Level 2 technician in an enterprise environment. Your experience, skills and qualifications will include at least 70% of the following:

• certifications in Microsoft technologies
• a good understanding of Microsoft Exchange and Server
• Microsoft Windows Operating systems (Windows 7 / 10)
• an understanding of Microsoft Active Directory
• an understanding of VM ware, Citrix environments, and WAN and LAN environments
• a detailed understanding of client hardware and operating systems to affectively troubleshoot problems
• an understanding of MPLS and VPN fundamentals
• mobile technologies
• telephony
• Office 365
• ITIL awareness.

To apply for this job email your details to ben.whitmarsh@barclayanderson.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook