0121 248 2600

IT Helpdesk Manager – Birmingham

Barclay Anderson IT RecruitmentIT Helpdesk Manager – Birmingham



May 14 , 2017 |

IT Helpdesk Manager – Birmingham

IT Helpdesk Manager - Birmingham

Helpdesk Manager – Birmingham – £35,000

Our client who are a IT Services provider are looking to recruit an experienced EPOS Systems Helpdesk Manager.

As the Helpdesk Manager you will provide a single point of contact for all issues relating to the Helpdesk as well facilitate the normal operational service with minimal business impact on the Customer within agreed service levels and business priorities. You will also provide management weekly reports, set KPIs and introduce best working practices.

This is a great opportunity to join and lead a team of eleven helpdesk analyst.


  • Mentor to the Service Desk team as they deliver a service to the business, providing high quality information and support to their customers who use the services offered by IT.
  • Lead and motivate the team who are responsible for the handling of support calls and ongoing support of IT standards from external customers.
  • You will ensure that all contact with the Service Desk are a positive experience for their customers to ensure that calls are logged efficiently and escalated as appropriate within agreed targets.
  • You will take responsibility for problem and incident management of all services as well as ensure all team members are updating and resolving calls in a timely manner.

If you have knowledge of ITIL or are certified as a ITIL professional it would be highly advantageous, as would having support experience of EPOS Systems within the facilities or leisure/entertainment industry.

If you are looking for a challenging but rewarding opportunity, then please send me your CV or call me for a confidential conversation.

Our client is based in West Bromwich and is commutable from Birmingham, Walsall, Wolverhampton, Sandwell, Dudley, Tipton, Wednesbury, Stourbridge, West Midlands.

Service Desk Manager, EPOS Manager, Helpdesk Manager, Customer Services Manager, EPOS Systems

Could you be interested in a new opportunity to progress in your career?

If not – why not recommend someone? Barclay Anderson are a leading IT Recruitment Specialist and are more than happy to pay referral fee’s on successful placements.

If you’re interested in a new opportunity or if you know anyone that could be interested in a new role, let us know for more details.

If you have any questions please call the main office number on 0121 248 2600 and reference this vacancy.

Not the job you’re looking for? Email us your CV to see how we can help you.
Is your company currently recruiting? Call us today to discuss your vacancy with one of our experienced recruiters: 0121 248 2600.

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