IT Helpdesk Manager - Birmingham
Helpdesk Manager – Birmingham – £35,000
Our client who are a IT Services provider are looking to recruit an experienced EPOS Systems Helpdesk Manager.
As the Helpdesk Manager you will provide a single point of contact for all issues relating to the Helpdesk as well facilitate the normal operational service with minimal business impact on the Customer within agreed service levels and business priorities. You will also provide management weekly reports, set KPIs and introduce best working practices.
This is a great opportunity to join and lead a team of eleven helpdesk analyst.
- Mentor to the Service Desk team as they deliver a service to the business, providing high quality information and support to their customers who use the services offered by IT.
- Lead and motivate the team who are responsible for the handling of support calls and ongoing support of IT standards from external customers.
- You will ensure that all contact with the Service Desk are a positive experience for their customers to ensure that calls are logged efficiently and escalated as appropriate within agreed targets.
- You will take responsibility for problem and incident management of all services as well as ensure all team members are updating and resolving calls in a timely manner.
If you have knowledge of ITIL or are certified as a ITIL professional it would be highly advantageous, as would having support experience of EPOS Systems within the facilities or leisure/entertainment industry.
If you are looking for a challenging but rewarding opportunity, then please send me your CV or call me for a confidential conversation.
Our client is based in West Bromwich and is commutable from Birmingham, Walsall, Wolverhampton, Sandwell, Dudley, Tipton, Wednesbury, Stourbridge, West Midlands.
Service Desk Manager, EPOS Manager, Helpdesk Manager, Customer Services Manager, EPOS Systems
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