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Barclay Anderson IT RecruitmentSOFTWARE SUPPORT – £25K – DERBY



July 11 , 2019 |


  • Permanent
  • Derby
  • Posted 1 week ago

IT Software Support X2 – Permanent – Derby – £18k – £25k

Our client is an established Software House who provide IT Solutions to number of enterprise organisations within the UK.

This role will suit someone who picks things up quickly, is organised and has attention good attention to detail. The software is complex, in depth and it will take you a while for to fully understand all of the modules. As this is a bespoke software system you will be provided with full training.

This is a great opportunity for someone to really upskill themselves and grow within an established company.

Main Responsibilities:

·Responding to support queries via telephone, email & call logging system

·Identify, track and manage technical queries / customer requirements

·Engage in knowledge management by creating and using materials

·Connecting to customer systems to resolve queries

·Liaising with internal staff, external suppliers or 3rd party IT companies

·Interpret and record change requests/requirements

·Engage in knowledge management by creating and using materials

Skills/Experience Essential:


·Proven IT application support experience in a business environment minimum 6 months

·Experience working in a team-oriented environment

·An understanding of SQL with ability to write simple queries

To apply for this job email your details to ben.whitmarsh@barclayanderson.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook