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IT Support Field Engineer – South Birmingham – £38k

Barclay Anderson IT RecruitmentIT Support Field Engineer – South Birmingham – £38k

Aug

16

August 16 , 2017 |

IT Support Field Engineer – South Birmingham – £38k

  • Permanent
  • Anywhere
  • Posted 1 month ago

Based in Solihull, the successful candidate will work directly for the Managing Director and solve problems for their expanding client base, the role is split between 50% field support and 50% remote support. We are looking for candidates who are willing to go that extra mile for the customer and the company. If you’re a real team player and enjoy solving technical problems then this one could be for you.

In the main, this role is all about:

  • Managing helpdesk tickets
  • Maintaining Knowledge Bases
  • Monitoring daily client backup reports
  • Responding to monitoring system alerts
  • Visiting client premises when issues require onsite resource
  • Taking a leading role in client and internal projects
  • Sharing experience/knowledge with other engineers

Your skill-set encompasses a mix-n-match skill set including some / all of:

  • Server 2012 / 2008 / SBS 2011
  • AD, Group Policy
  • Windows 7 – 10
  • Mac OSX
  • Exchange 2010 / 2013 / 2016
  • Office 365 – Exchange / SharePoint
  • Office 2007 / 2010 / 2013 / 2016
  • SQL 2008 onwards
  • RDS / TS 2008 / 2012
  • Firewalls – WatchGuard / Draytek
  • Managed Switches – HP
  • VMWare ESXi / Hyper-V
  • AV – Sophos / Symantec / AVG
  • Mobile device configuration (email / apps)
  • WAN & LAN configuration
  • Remote access software – BeAnywhere / TeamViewer
  • Monitoring – PRTG
  • Helpdesk – ZenDesk
  • Hardware configuration of PCs and servers

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