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recruit@barclayanderson.com

TECHNICAL SOLUTIONS ENGINEER- £35K- GLOUCESTER

Barclay Anderson IT RecruitmentTECHNICAL SOLUTIONS ENGINEER- £35K- GLOUCESTER

Mar

22

March 22 , 2019 |

TECHNICAL SOLUTIONS ENGINEER- £35K- GLOUCESTER

ESSENTIAL SKILLS

  • Windows Desktop environments, including Windows 7, 8 & 10
  • Windows Server 2008 / 2012
  • MS Exchange Server 2013 / 2016
  • Networking – LAN, WAN, firewalls
  • Wireless networks
  • Thorough understanding of Information Security best practices
  • Understanding of ITIL best practices

Key Responsibilities

PROJECT DELIVERY

  • Deliver projects on time, to the agreed standards of functionality and quality to our customers
  • Manage own workload to ensure deadlines and budgets are met
  • Identify opportunities for improving our customers’ IT Systems by utilising their existing systems and identifying areas where new systems, services and software would offer benefit
  • Research and find solutions to challenges and requirements
  • Work independently to define and deliver small scale projects
  • Work as part of the wider team to define, develop and deliver complex mid-size and large-scale projects
  • To maintain the security of our own and our customers’ Information Systems

SUPPORT

  • Providing 3rd line support via escalations from the Service Desk, as part of project delivery or in response to direct requests from the customer
  • Managing own workload of tickets to ensure SLAs are met
  • Escalation of issues to 3rd party software and systems suppliers where necessary
  • Working with the customer in house support teams where applicable
  • Identifying the root cause of issues and, where appropriate, advising on suitable solutions or resolving as required
  • Working with team members and the Senior Management Team on complex issues and incidents to provide appropriate service and resolution to the client
  • Working with the Service Desk team on escalated issues, support and knowledge transfer
  • Providing guidance to customers on the best use of their IT Solutions

To apply for this job email your details to ben.whitmarsh@barclayanderson.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook