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Service Level targets for recruitment services
Timescales
In the main, our clients have their own service levels that they require Barclay Anderson to work to. In the event that you don't have a standard service, you find that the following timescales are realistic, achieveable and understandable by each side of the recruitment process.
| New Vacancy received from Client |
Zero |
| Acknowledgment sent to client confirming receipt |
4 Hours |
| Internet advertising analysed and updated to reflect new vacancy |
Same day |
| Internal Recruitment Database search conducted |
Same day |
| Candidates telephoned, long-list generated |
Continuous |
| Short listed candidates identified |
2 days |
| 3 CVs prepared for dispatch to client |
3 days |
| Feedback from client sought |
4 days |
| Interviews arranged and confirmed |
5 days |
Accuracy
Barclay Anderson work on the basis that clients enjoy and need to be part of the final selection phase to "tune themselves in" to the vacancy and the candidate selection process, therefore we measure ourselves on 3 CVs per vacancy and securing 1 interview per 3 CVs with the final measure being 1 placement per two final interviews.
| Numbers of CVs fielded per vacancy |
3 |
| Percentage of interviews to CVs |
33% |
| Percentage of Interview to Offer |
50% |
| Percentage offer to acceptance |
90% |
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